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Privacy Policy

PRIVACY POLICY

This Policy applies to our use of any and all Data collected by us in relation to your use of the website 'Chemigro'  and any systems and/or services therein.

DATA COLLECTED
We are committed to protecting your privacy​ and we will only use the information that we collect about you lawfully. ​The information we collect about you is for two reasons.  ​Firstly to process your order and secondly, to provide you with the best possible customer service. The information we collect about you includes your name, address, phone number, email address, order details and your delivery address. We will never have details of your credit card number/debit card details as our system uses a secure payment gateway. All payments are handled by PayPal and no credit card details are held on our server. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by ​making a request and this is free of charge. If you find any inaccuracies this will be corrected promptly. The personal information which we hold will be held securely in accordance with our security policy and with the Data Protection Act 1998. 

USE OF DATA
Unless we are obliged or permitted by law to do so, your Data will not be disclosed to third parties. This does not include other companies within our group.

If you would like access to the information we hold on our system, you can request this at any time by contacting us directly either as a phone request 01926 613889 or via email info@chemigro.co.uk

Any personal data submitted by yourself will be retained by the Company for as long as you use the systems and services provided on the website. Data that you may submit through any communications system that we may provide may be retained for a longer period of up to thirty-six months.

All personal Data is stored securely in accordance with the principles of the formerly Data Protection Act 1998 and now GDPR 2018

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, Data may be used by us for the following reasons:
Internal record keeping;

Improvement of our products / services;

Transmission of promotional materials that may be of interest to you by email;

Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website.

COOKIES
A Cookie is a small file that sits on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the website that placed it there, not any other sites.

The Company may access and set Cookies on your computer.

You may delete Cookies, however you may lose any information that enables you to access the website more quickly.

You can select whether you want to enable or disable Cookies in your web browser. Your browser will accept Cookies by default, but this can be altered by accessing further details on the help menu in your browser. Disabling Cookies may prevent you from using the full range of services available on the website

THIRD PARTY SERVICES AND WEBSITES
From time to time, The Company may employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, advertising and marketing, search engine facilities and delivery of purchased items. These services providers do have access to certain personal data provided by users of this website. Any data used by such parties is used only to the extent required by them to perform the services that the Company requests.

Any use for other purposes is strictly prohibited. Additionally, any data that is processed by third parties must be processed within the terms of this policy and in accordance with the Data Protection Act 1998

ACCESSING AND CONTROLLING YOUR DATA
You will be given options to restrict our use of your Data wherever you are required to submit data. This may include the following:

Data for direct marketing purposes and sharing data with third parties.

You may access your account at any time to view or amend the data. You may need to modify or update your data if your circumstances change

You have the right to ask for a copy of your personal data ​free of charge

You may access certain areas of the website without providing any data at all. However, you may be required to submit account information or other data in order to be able to use all services and systems available on the website
You may restrict your internet browser’s use of Cookies.

SECURITY
Data security is of great importance to the Company. To protect your data we have in place suitable electronic and managerial procedures to safeguard and secure data collected online.

CHANGES TO THIS POLICY
The Company reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website. You are deemed to have accepted the terms of the Policy on your first use of the website following the changes.